How long does it take for my order to be sent?
As soon as payment is confirmed allow up to two working days for processing & for it to be popped in the mail. If your have ordered a Pre-Order item please refer to he shipping date on the product page.
How long does it take to receive my order?
Depending on your location, it can take anywhere from 3 to 5 business days.
How much is shipping?
Standard tracked delivery $5.00
Free Shipping for orders over $50.00
Can I return my items for a refund if I don't like them?
Please go to our Refund Policy page to find out more about refunds.
Do you use palm oil?
Some of our products do contain palm oil derived from sustainable sources. The supply chain is certified by the RSPO. We are in the process of eliminating palm oil from all of our products.
Are your products suitable for pregnant or breastfeeding women?
Yes they are! We want everyone to be able to enjoy our products.
What is your policy on animal testing?
We never test on animals.
Where do you source your ingredients from?
All of our ingredients are sourced from New Zealand suppliers.
What is the shelf life of your products?
Our handmade soaps will last for years as they are made in the old-fashioned Cold Process way. For our other products please refer to the PAO (Period After Opening) on the label.